PRIVACY POLICY

Panozon Ambiental S/A (PANOZON) is concerned about your privacy and respects the protection of your data. Compliance with data protection legislation is a priority, which is reaffirmed with this privacy policy.

PANOZON takes all necessary measures to ensure that the personal data of third parties under its custody are treated securely and in accordance with applicable legislation.

This online privacy policy describes what types of information we collect through our website and applications (apps), how this information is treated and how this data is used, aiming at full transparency between PANOZON and you, Internet user.

 

INITIAL CONSIDERATIONS

PANOZON, through this website, offers its visitors a range of services, information and offers of products and services. In order to have access to these services or offers, or even in order to know your opinions or simply to improve the browsing experience of the visitor on this website, PANOZON suggests the registration of the user through website forms. By providing registration information and preferences in these forms, including personal data, and consenting to the use of this information by PANOZON, remember that you are authorizing PANOZON to use your data for the purpose described in these consents and in accordance with this Privacy Policy.

The Privacy Policy for the use of this website, as well as the use, protection and destination of information are described below. If you do not agree with the terms of this instrument, do not proceed with completing the form and, above all, DO NOT PROVIDE AND DO NOT AUTHORIZE THE USE, TREATMENT AND SHARING of the information requested from you in the forms. Also know that, at any time after providing the data or consenting to its use, you may request the removal of your data from our database, or withdraw your consent to the use of your data.

All information requested on this website and provided by you will be treated as confidential and may be used exclusively by PANOZON, other companies of the same economic group and PANOZON partners, respecting the applicable legal provisions, with the main objective of better adapting our products and services to the profile of its users.

PANOZON maintains security systems to protect against intrusions, hackers, crackers and others, following the best market standards and will be constantly checking your security levels. PANOZON clarifies that your information may be used to comply with legal or regulatory obligations, when requested by the public administration or in judicial/extrajudicial proceedings, when necessary to meet the interests of the data subject or for their personal protection, to contact satisfaction to verify the quality of care and services provided, for other purposes provided for in legislation or, in other cases, with the prior authorization of the data subject.

 

WHAT INFORMATION DO WE COLLECT?

On our website, we only collect the information provided by you through the form and chatbot options (user interaction solution via remote communication, using computers connected to the internet and/or digital communication systems, through messages, audio or video, in real time) and other options, through forms or emails sent through the website. That is, in addition to the contents of the messages, we also collect registration information such as name, e-mail, contact telephone number, city and CPF, filled in by you. The information is collected to answer your questions/information/complaints/suggestions and needs, such as sending a PANOZON newsletter, product pricing, assistance with technical assistance and other products or services offered.

WHEN YOU PROVIDE REGISTRATION AND/OR PERSONAL INFORMATION ON THIS SITE, YOU ARE AUTHORIZING PANOZON TO USE YOUR INFORMATION IN COMPLIANCE WITH THIS PRIVACY POLICY.

The veracity of the data provided is of paramount importance and depends on you. Check your data before sending it to us, as it will be through these that PANOZON will contact you. Thus, you are responsible for the statements made and that may cause damage to yourself, PANOZON and/or third parties.

 

COOKIES

During your visit to our website, PANOZON may collect information about you through cookies. The "cookie" does not allow us to identify you personally, but in general, it allows us to record information related to your computer's navigation on our website so that we can provide you with a better experience, as well as offer products and services that are of your interest.

You can choose not to accept cookies in your browser settings, in cookie preferences. But without them, we warn you that the functionality of the services offered on our website may be affected.

 

OTHER APPLICATIONS

Remember that when accessing third-party platforms and applications through the PANOZON website (eg links from Facebook, Twitter, YouTube, Instagram and others), you are subject to the privacy policy of the application accessed, so that this policy does not apply to personal data collected or shared by you in these applications.

 

WHO IS RESPONSIBLE FOR THE PROCESSING OF PERSONAL DATA?

The information communicated through this website will be treated as confidential and may be used by PANOZON and shared freely with other companies of the same economic group and partners, respecting the applicable legal provisions, with the main objective of better adapting our products and services. to the profile of its users.

In this way, PANOZON declares that your personal data will only be processed by PANOZON and, in specific cases, by PANOZON partners and/or other group companies.

 

IS THERE DATA SHARING WITH THIRD PARTIES?

PANOZON informs that it works together with other companies in a wide range of activities. Thus, we reserve the right to share your information, including location, registration and interest data, with the companies listed below, whenever possible, anonymously, in order to preserve your privacy as much as possible.

We do not rent, sell or transfer your personal data to anyone except the partner companies listed below. We may share your personal data in the cases mentioned below:

Advertisers: You may eventually receive advertisements, content and links displayed in a personalized way from PANOZON, according to your interests and behavior on our platform or on other services with which you interact. For this purpose, data may be shared between PANOZON and the targeted advertising platform, mainly unique identifiers, IP addresses, cookies and other information collected from your browser, which can be used to measure the efficiency of online advertising.

Our Partners: We employ other companies to perform work on our behalf and we need to share your personal data with them in order to provide products and services to you. For example, we use data hosting services to store our database, we also use payment services to be able to process billing data for our products purchased by you. Our Partners are only authorized to use personal data for the specific purposes for which they were contracted, therefore, they will not use your personal data for purposes other than the provision of services provided for in the contract.

Statistics: The data stored by PANOZON may be used for statistical purposes (analytics). These data are grouped with the aim of providing a macro analysis of the scenario, and therefore, they do not seek to identify or make the holders of personal data identifiable, but only to better understand what PANOZON's public is like, in order to improve the service provided. of services and to customize products more directed to the interests of the users.

Social media profiles or other submissions: In some cases, such as in apps, PANOZON may allow you to register by logging into your Facebook or Gmail account, therefore, certain data from your Facebook and Gmail account may come to be shared with PANOZON. In this sense, when you log in, check the publicly accessible personal data that is authorized by these platforms so that you can decide what you want to share with us or not. We do not control the policies and practices of any other third party website or service, so if you register using your profile on a social network, please be aware of this.

To safeguard and protect PANOZON's rights: We reserve the right to access, read, preserve and disclose any data that we believe is necessary to comply with a legal obligation or a court order; protect the rights, property or safety of PANOZON, our employees, our customers or others.

PANOZON requests all its suppliers to internalize this policy in their own Privacy Policies, however, it cannot guarantee that such internalization will be effectively implemented.

 

HOW DO WE USE YOUR PERSONAL DATA?

The information shared with PANOZON is indispensable to provide the answers requested by you through our website.

In a simplified way, the information collected is used for the following purposes:

 

Goal	Legal base
Response to your requests (general information requests).	Prior consent.
Send direct marketing communications, namely about products, special offers, invitations to our events and promotions.	Prior consent.
Send newsletters.	Prior consent.
Sharing contact information with resellers.	Prior consent.
Data processing for contractual execution (when the user makes a purchase or demonstrates purchase intention on the PANOZON e-commerce platform or application).	Necessary for the performance of contract or preliminary contract-related procedures.

 

PANOZON guarantees that it only collects the personal data strictly necessary to proceed with the processing of the data in accordance with the stated purpose. In addition, you have the right to choose whether or not to share your personal data with PANOZON, however, we inform you that in our forms, mandatory information is indicated for using the services on our website.

The information is mandatory, as it is essential for the performance of the contract or to respond to a request, or also to comply with our legal obligations. Therefore, if you do not agree to share the required information, we will not be able to respond to your requests.

Furthermore, if you do not agree with the terms of this instrument, do not proceed and, above all, DO NOT PROVIDE AND DO NOT AUTHORIZE THE PROCESSING AND/OR SHARING of the information requested of you. All information requested on this website will be used exclusively by PANOZON.

On registration screens there will be a field asking the customer whether or not he agrees to receive information about PANOZON, its products and services. If you do not want to authorize the sending of an e-mail to your e-mail address with this information, you must answer the question in the negative. If you do not do so, PANOZON will be officially authorized to use this form of communication.

PANOZON maintains physical and logical security systems to protect against intrusions, hackers, crackers and others, following the best market standards and will be constantly checking their security level. PANOZON clarifies that your information may be used to contact you about satisfaction surveys to verify the quality of care and services provided.

The information you share, in particular that relating to registration and profile research, will be used to offer products and services tailored to your preferences through marketing communications, and will only be used for this purpose with your prior consent.

 

IS IT POSSIBLE TO REVOKE THE CONSENT PROVIDED PREVIOUSLY?

PANOZON informs you that the consent provided by you can be revoked at any time upon request.

The holder may withdraw the consents provided at any time, without, however, making the data processing carried out on the basis of this consent illegitimate until the date on which they are withdrawn.

In the case of the newsletter, the holder may unsubscribe at any time, simply by clicking on the location indicated at the end of the e-mail, or by contacting PANOZON's Customer Support, by e-mail (atendimento@panozon.com.br).

 

HOW LONG DO WE KEEP YOUR PERSONAL DATA?

PANOZON does not keep your personal data longer than necessary to fulfill the purpose for which it was collected, as determined by applicable legislation.

To determine the period of retention of your personal data, we use the following criteria:

• The time required to respond to your request;
• The length of time your user account is active;
• Your reaction to our marketing communications - in view of the need to keep a record of your interactions with us for the purpose of managing our business relationship;
• Our legal obligations;
• The period of 5 years for data collected through cookies.

From the outset, we inform you that PANOZON and its partner companies are separate legal entities and, according to the legislation that governs their relationship, PANOZON does not have any interference in the actions of partner companies, so we will recommend the internalization of this policy as mentioned, however we can’t force them to such internalization.

PANOZON also informs you that the storage of your personal data takes place mainly on servers located in Brazil.

 

PUBLIC AUTHORITY

PANOZON will only make your data available to the Public Authorities when the request is made in accordance with the legislation. We do not make this delivery excessively, or when it does not comply with legal requirements.

 

MINORS

This website and other official communication channels maintained by PANOZON do not collect personal information from or about any minor person, and you must be 18 years of age or older to register.